If a dispute arises with the seller or service provider, it shall first be settled by negotiation in an attempt to reach an agreement, either orally or in writing.
The seller is obligated to reply/offer the solution within 15 working days. The refusal must be justified.
If the dispute cannot be resolved, the consumer may refer:
- The Consumer Rights Protection Centre for assistance;
- An out-of-court dispute resolver in the relevant field, such as the Public Utilities Commission, the Ombudsman of the Latvian Association of Commercial Banks, the Ombudsman of the Latvian Association of Insurers, etc.;
- In the Consumer Dispute Resolution Commission, if the assistance provided to the Consumer Rights Protection Centre in resolving the dispute has not ensured the result and it is possible to convene the Commission in the relevant field;
- The court, including in accordance with the application initiated the simplified procedure.
