Section 14, Paragraph five of the Law On Out-Of-Court Consumer Dispute Resolution Bodies shall determine if the out-of-court dispute solver is an institution whose procedures for the adjudication of disputes are specified in other regulatory enactments, it shall provide the information referred to in Paragraph four of this Section:
- the name, contact information and website address of the out-of-court dispute Solver on the Internet;
- fees for the examination of out-of-court disputes;
- the languages in which an application may be submitted and in which an out-of-court dispute Solver shall offer the settlement of cross-border disputes;
- disputes which are dealt with by an out-of-court dispute Solver;
- the areas in which the out-of-court dispute solver deals with disputes and the categories of disputes;
- whether the settlement of the dispute takes place in oral or written procedures;
- the binding or non-binding nature of the outcome of out-of-court dispute settlement;
- cases in which an out-of-court dispute solver may refuse to adjudicate a dispute in accordance with Section 5, Paragraph four of this Law.
Out-of-court consumer dispute settlement commission
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Out-of-court disputes solver |
Out-of-court consumer dispute settlement commission Rīgā, Brīvības ielā 55, LV-1010 Phone: +371 65452554; E-mail: pasts@ptac.gov.lv Webpage: https://www.ptac.gov.lv/en/consumer-dispute-resolution-commission |
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| Fee | Free of charge |
| Languages | Applications may be submitted in conformity with the State Language Law |
Public Utilities Commission
| Out-of-court dispute solver |
Public Utilities Commission |
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| Fee | Free of charge |
| Languages | Applications may be submitted in conformity with the State Language Law |
| Disputes handled by an out-of-court dispute solver |
The Regulator shall, as an out-of-court instance, review disputes between the registered public service provider and the user or between the regulated public service providers regarding their rights and obligations arising from the special regulatory enactments of the Law or the regulated sector (Section 32, Paragraph one of the Law) |
| Areas, dispute categories | Consequently, according to the first paragraph of Article 32 of the Law and Regulation No 1227, the areas in which the Regulator deals with disputes are the types of regulated public services in matters of the regulated sector arising from the Law and the special regulatory enactments of the regulated industry. |
| Form of dispute settlement | The settlement of disputes shall take place in oral proceedings, since Section 35.2, Paragraph four of the Law provides that the public service provider and user involved in the dispute exercise their procedural rights in the form of a race. |
| Nature of out-of-court dispute settlement | The decision of the Regulator is binding (Section 35.4, Paragraph three, Clause 10 of the Law) |
| Cases of refusal of dispute proceedings | The Law does not provide that the Regulator may refuse to review the dispute IN the cases specified in Section 5, Paragraph four. |
Latvijas Zvērinātu advokātu padome
| Out-of-court dispute solver |
Latvijas Zvērinātu advokātu padome |
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| Fee | Free of charge |
| Languages | Applications may be submitted in conformity with the State Language Law |
| Disputes handled by an out-of-court dispute Solver | Disputes between a lawyer (including an assistant sworn advocate or a lawyer of European Union practising in Latvia) and his or her client (even if the client is a consumer, i.e. a natural person who receives legal assistance for purposes not related to the economic or professional activities of that person) |
| Areas, dispute categories | Disputes relating to legal aid provided by the lawyer. |
| Form of dispute settlement | In writing, invite, where necessary, to provide explanations orally. |
| Nature of out-of-court dispute settlement | Binding |
| Cases of refusal of dispute proceedings | If the dispute is minor or minor |
Latvijas Finanšu nozares asociācijas Ombuds
| Out-of-court dispute solver | Latvijas Finanšu nozares asociācijas Ombuds Doma laukumā 8A, Riga, LV-1050 Phone: 67284562 E-mail: ombuds@financelatvia.eu Webapge: https://www.financelatvia.eu/ombuds/ |
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| Fee | The examination of out-of-court disputes is free of charge, but when submitting a complaint, the complainant must pay the security to the account of the Latvian Association of Commercial Banks and the Ombudsman's Development Society for the handling of the complaint at EUR 20. If the Ombudsman leaves the complaint without consideration, and if it is fully or partially satisfied, the security shall be released to the complainant. If, in accordance with the procedures laid down in these Rules, the Ombudsman terminates the complaint or rejects the complaint in full, the security shall not be released. |
| Languages |
Submission for settlement of the dispute: Latvian, Russian |
| Disputes handled by an out-of-court dispute Solver |
The LKA Ombudsman deals with the following disputes:
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| Areas, dispute categories | |
| Form of dispute settlement | The hearing of the dispute shall take place in oral or written proceedings. |
| Nature of out-of-court dispute settlement | An out-of-court dispute shall have a recommendatory nature; the decision shall be binding on the parties only if the parties have agreed in writing that the result of the settlement of the dispute is binding and accepted. |
| Cases of refusal of dispute proceedings |
The Ombudsman of LKA refuses to deal with disputes in the following cases:
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Biedrība "Latvijas Transportlīdzekļu apdrošinātāju birojs"
| Out-of-court dispute solver | Biedrība "Latvijas Transportlīdzekļu apdrošinātāju birojs" (LTAB) Lomonosova iela 9, Riga Phone: +371 67114300; fax: +371 67114333 E-mail: ltab@ltab.lv Webpage: www.ltab.lv |
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| Fee | The fee for the provision of an opinion regarding the decision taken by the insurer regarding the cost of insurance compensation or the behaviour of the insurer (if a decision has not been taken) has not been determined. |
| Languages | The submission shall be submitted in accordance with the provisions of the State Language Law. |
| Disputes handled by an out-of-court dispute Solver | The LTAB, in conformity with Section 39, Paragraph five of the Law On Mandatory Civil Liability of Owners of Road Vehicles, shall review a complaint regarding the decisions taken by the insurers regarding the payment of insurance claims by the injured third party (the person who suffered a loss as a result of a road accident (CSNg) and who is entitled to insurance compensation). |
| Areas, dispute categories | Complaints by injured third parties concerning decisions or actions taken by adrochasers (for example, if a decision is not taken unduly long) in the field of compulsory insurance for the civil liability of road vehicle owners. |
| Form of dispute settlement | Complaints are dealt with in a written process. |
| Nature of out-of-court dispute settlement | The opinion delivered by the LTAB has the nature of the recommendation, which is not binding. |
| Cases of refusal of dispute proceedings | Not sure. In practice, these are cases where the complaint was lodged by the person who caused the damage as a result of the CSGn. |
Latvijas Apdrošinātāju asociācijas ombuds
| Out-of-court dispute solver |
Latvijas Apdrošinātāju asociācijas ombuds |
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| Fee | When submitting the complaint, the complainant must lodge a security in the LAA account. If the Ombudsman leaves the complaint without consideration, fully or partly satisfied, the security shall be released to the complainant. If the LAA Ombudsman terminates the complaint or rejects the complaint in full, the security shall not be released. The amount of the security to be lodged shall be determined depending on the amount of the insurance fee for which the dispute arises and shall be available on the Ombudsman's website. |
| Languages |
The complaint shall be filed in the official language. The Ombudsman accepts the documents attached to the complaint in Latvian, English and Russian. The complaint shall be dealt with in the official language. The Ombudsman shall examine cross-border disputes in the official language, in conformity with the regulatory enactments in force in the Republic of Latvia. The complaint shall be filed in the official language. The cross-border complaint and the documents accompanying it shall be submitted in Latvian or English. |
| Disputes handled by an out-of-court dispute Solver | The Ombudsman shall only examine complaints of natural persons regarding the decision taken by the insurer regarding the payment of insurance compensation or the refusal to pay it in respect of the case submitted pursuant to the Procedures by which the Ombudsman of the Association of Latvian Insurers examines the claims of insurers' customers (Rules of Procedure). |
| Areas, dispute categories | The Ombudsman shall consider disputes in the following types of insurance: life, health, assistance, accident, property, land transport insurance and general civil liability insurance (excluding professional civil liability), if the amount of insurance claims for which the complaint has been lodged does not exceed the amount specified in the Rules of Procedure. |
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Form of dispute settlement |
The hearing of complaints shall take place in a written procedure without the presence of the parties or in a closed oral session, with the participation of the Ombudsman, the representative of the insurer, the persons invited to the meeting and the complainant or his authorised representative. The complainant shall indicate his or her wish to hear the complaint in oral or written proceedings in the complaint. |
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Nature of out-of-court dispute settlement |
The Ombudsman's decision has a reproach character. |
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Cases of refusal of dispute proceedings |
The Ombudsman shall not examine the complaint if it does not comply with the requirements of the Procedures by which the Ombudsman of the Association of Latvian Insurers examines complaints of insurers' customers (Rules of Procedure) and the deficiencies identified cannot be rectified. |
