The right of withdrawal is the right of the consumer to unilaterally withdraw from the contract within a specified time limit, without giving any justification.
If the goods or services were purchased by entering into a contract outside the permanent place of economic or professional activity, the consumer has the right to exercise the right of withdrawal and to unilaterally withdraw from the contract within 14 calendar days. This time limit shall apply where the seller or service provider has provided the consumer with information on the conditions, time limits and procedures for exercising the right of withdrawal, and has issued a withdrawal form.
The number of time limits for exercising the right of withdrawal:
- where a service is provided, from the date of conclusion of the contract;
- where the goods are purchased, from the date on which the consumer or a third party other than the carrier, designated by the consumer, has obtained the goods in possession;
- where the consumer has ordered several goods supplied separately on the same order, from the date on which the consumer or a third party other than the carrier, identified by the consumer, has obtained possession of the last item;
- where a goods consisting of several lots or parts is delivered, from the date on which the consumer or a third party other than the carrier, designated by the consumer, has obtained possession of the last lot or part of the goods;
- in the case of contracts for the regular supply of goods, from the date on which the consumer or a third party other than the carrier, designated by the consumer, took possession of the first goods.
If the consumer has not been provided with mandatory pre-contractual information or withdrawal form, the consumer of the right of withdrawal shall be entitled to use the right of withdrawal within a period of one year or within a period of 14 days from the time when the relevant information has subsequently been provided.
In the case of the exercise of the right of withdrawal, the consumer has an obligation to demonstrate that the consumer's refusal has been sent during the period of exercise of the right of withdrawal.
In the case of the exercise of the right of withdrawal, the consumer shall be responsible for reducing the value of the goods if the goods have been used for purposes other than the determination of the nature, characteristics and performance of the goods.
The consumer shall not be responsible for the reduction in the value of the goods if the seller or service provider has not informed him or her regarding the right of withdrawal in accordance with the procedures specified in regulatory enactments.
Remember! You are responsible for maintaining the quality and safety of the product during the exercise of the right of withdrawal! Accordingly, it is recommended that the product be handled with care and that the packaging should be carefully opened.